The price covers the rental of the entire apartment for the number of guests you select. The maximum number of guests is listed in each property's description.

Yes. To guarantee your reservation, we require a 30% deposit and confirmation of the transfer within 60 minutes of placing the booking.

Payment details and bank account information will be sent to you immediately by e-mail. Bookings without a confirmed deposit are automatically cancelled after one hour.

The local tourist tax is already included in the price of your stay. For selected apartments, only a refundable security deposit is required (details and amount are listed in the property's description).

If your apartment requires a security deposit, it is paid by bank transfer. After your stay ends and the apartment is inspected by our resident, the deposit is refunded by transfer to the bank account you provide.

Of course! Please indicate that you would like an invoice and provide full details (including your VAT ID / NIP) when making the reservation. Under tax regulations, the absence of a VAT ID at the time of booking prevents a company invoice from being issued later. The finished invoice will be sent to you electronically.

Yes. All photographs on our website show the real, current appearance and standard of the apartments offered.

Yes, we provide full equipment. In the apartment you will find fresh bed linen, a set of towels and a fully equipped kitchenette or kitchen (pots, pans, plates, cutlery and glassware).

Yes, all our apartments provide free, wireless high-speed Wi-Fi internet access. The password and network name can be found in the check-in instructions and on site at the property.

Air conditioning is available in selected properties. Information about air conditioning can be found in the description and amenities section of the specific apartment on our website.

Most of our apartments are equipped with coffee machines (usually capsule, pressure or drip). Information about the exact type of machine can be found in the equipment description of the specific property.

Check-in: from 4:00 PM
Check-out: until 11:00 AM

If the apartment or parking space is free and ready earlier, we will gladly make it available to you at no extra charge. This depends on the departure schedule of other guests and the work of our cleaning service, so availability is confirmed by phone on the day of arrival.

Keys are stored in secure lockboxes on the property, allowing for convenient self check-in at any time after 4:00 PM. On the day of arrival, we will send you an e-mail / SMS with the lockbox code and detailed instructions for getting to and entering the apartment. Instructions with all details are sent after the full amount for the stay has been paid.

On the day of departure (by 11:00 AM), simply close the apartment and return the keys to the same lockbox (safe) from which they were collected.

Due to the self-service nature of our properties, we do not have a stationary luggage storage. Whenever possible and after prior arrangement with us, we will try to make the apartment available earlier if it has already been prepared by our cleaning service.

Our apartments operate on a self-service basis (check-in via code lockboxes), so you never have to wait in line. Our hotline and resident team are available to you every day from 8:00 AM to 9:00 PM.

Yes, we can prepare a baby cot on request. The rental cost is 40 PLN per night. Please select this option when making your reservation.

Many of our properties are pet-friendly – information about pet acceptance can be found in the description of the specific apartment. The fee for a dog or cat is 50 PLN per night.

Smoking is strictly prohibited inside all apartments (this also applies to e-cigarettes). Smoking is only allowed outside – on balconies and terraces.

Quiet hours are from 10:00 PM to 6:00 AM. Parties, hen nights and stag nights are strictly prohibited in our properties. We care about the comfortable rest of all our guests and neighbours.

Yes, strict waste segregation is mandatory in all our properties (paper, glass, plastics/metal and mixed waste).

The main rubbish containers and bin shelters are located on the property. You will find the exact location of the bins and segregation instructions in the guest guide inside the apartment.

You may cancel your reservation at any time before your stay begins. Refund rules depend on when the cancellation is made:

More than 14 days before arrival: we refund 100% of the amount paid.
From 14 to 7 days before arrival: we retain the deposit paid (30% of the reservation value).
Less than 7 days before arrival: we retain the full amount for the stay.