Regulations - VisitZakopane.pl
Conditions of reservation and short-term rental of apartments - www.VisitZakopane.pl
1. Definitions of terms:
Client - a legal person or a natural person with the capacity to perform legal acts within the meaning of the provisions of the Civil Code.
Apartment - residential premises described in detail at www.VisitZakopane.pl, which is the subject of the reservation.
Service - short-term rental service of the apartment described at www.VisitZakopane.pl, which the Service Provider rents to clients for housing purposes acting on their own behalf or on behalf of and for the benefit of authorized owners.
Service Provider - VisitZakopane.pl with headquarters in Zakopane, ul. Zwierzyniecka 31, belonging to INVESTMENT PROPERTIES SP. Z O.O. with its registered office in Warsaw at ul. Pod Kopcem 18, the operator of the website www.VisitZakopane.pl, making a booking and providing a service or intermediary in making a reservation and providing a service.
Price for the Service - remuneration for the service includes charges for utilities (electricity, gas, water, heating - during the heating season), bed linen and towels (one set for each person registered in the reservation) and final cleaning. The tourist tax in Zakopane in the amount of 2.0 PLN per person for each day of stay, is added in addition to the amount due for the stay.
Booking - the right to use the apartment on the conditions specified in the final booking confirmation and these terms.
Initial Confirmation of the Reservation - the Customer's acceptance form containing, among others, the number of the booking request, the amount of the reservation fee, the price for the Service and the bank account number to which the transfer should be made.
Final Confirmation of Booking - a form of accepting the reservation fee.
Booking Fee - a fee of 30% of the price for the service, which is the premise for providing the service.
Reservation Form - an electronic document, constituting the only form of reservation or cancellation of the apartment rental through the Service Provider.
2.1. The Customer fills in and sends to the e-mail address of the Service Provider the booking form for the selected apartment in order to make a reservation for the service. The customer can also book the selected apartment by phone or email.
2.2. The Service Provider sends to the e-mail address of the Customer, initial booking confirmation to confirm the reservation.
2.3. The reservation is effective once the Service Provider's bank account has been credited with the reservation fee or receipt of payment confirmation from the Customer.
2.4. The Service Provider sends the final booking confirmation to the e-mail address provided by the Customer, no later than within 24 hours from the date on which the reservation fee is credited to the Service Provider's account.
2.5. The final confirmation of the reservation is a rental agreement, which comes into force under the condition that the price for the service is paid on time and on terms specified in these terms.
3. Payment rules:
3.1. The Customer makes the payment of the booking fee to the account indicated in the initial confirmation of booking, stating the reservation number or using a credit card in the payment title. Payment should be made within 60 minutes of receiving the initial booking confirmation. In the case of payment to a bank account, the customer undertakes to send a confirmation of the payment made to the indicated e-mail or fax address.
3.2. Payment of the remaining part of the Price for the Service is made by credit cardor bank transfer to the Service Provider's account
3.3. For additional services not included in the reservation, payment is made when ordering additional services.
3.4. The costs of bank transfers are charged to the whole of the Customer.
3.5. Payment of the entire payment for the stay and recognition of the Service Provider's account must take place in each case before handing over the rented apartment to the Client's disposal
3.6 Settlements of transactions by credit card and e-transfer are carried out via Dotpay.pl
4. Barter contracts and vouchers:
4.1. Vouchers are valid for a period of 6 months from their issue, unless stated otherwise, which should be noted on the voucher.
4.2. Remnants under barter agreements may be used within 12 months from the date of conclusion of the barter agreement. As part of barter, the following periods are excluded: New Year's Eve and high season (holidays and winter holidays, including special seasons such as long weekends and holidays).
5. Cancellation and change of reservation:
5.1 Shortening the stay and any other changes regarding the reservation should be made at least 14 days before the planned arrival. Each change is agreed individually and depends on the availability calendar. The Service Provider reserves the right to refuse to make changes or to charge additional fees.
5.2 If the reservation is canceled, the Customer undertakes to submit a written resignation from the stay to the indicated e-mail address.
In case of cancellation, more than 30 days before arrival, a handling fee will be charged.
After this deadline, the service provider is entitled to collect the following fees from the customer:
50% of the booking fee if cancellation occurs between 15 and 30 days before arrival at the apartment.
100% of the reservation fee, if resignation occurs up to 14 days before arrival at the apartment.
The Customer may request the Service Provider to retain the entire reservation fee for the new reservation, which will be made to stay in the same apartment, no later than six months from the date of the written cancellation, otherwise the entire reservation fee will be lost to the service provider (not applicable canceled New Year's and New Year's stays).
In the event of cancellation, the amount due to the Customer is returned to the bank account indicated in writing by the Customer.
5.3 VisitZakopane.pl has the right to cancel the reservation without giving a reason within 48 hours from the moment of booking. In the event of cancellation by VisitZakopane.pl, the advance payment or payment for the stay will be refunded to 7 working days.
5.4 The amount of the handling fee - 200 PLN / 50 EUR
6.1. In the event that the provision of the Booking Service proves to be entirely impossible due to the Service Provider or the landlord respectively, the Service Provider undertakes to make every effort to offer a service of a similar standard and within the time limit specified by the Customer.
6.2. In the event that the Customer does not consent to the provision of a service of a similar standard, the Service Provider is obliged to return the booking fee made by the reservation holder within 14 days of the client's occurrence in writing with justification for the refund of the reservation fee.
6.3. The liability of the Service Provider for brokerage services in making a reservation and for the provision of a service is in each case limited to the amount of the reservation fee. All claims related to non-performance or improper performance of the service should be sent to the Service Provider in writing.
6.4. In the event of force majeure, ie extraordinary circumstances, independent of any of the parties, natural disasters, strikes, hostilities or other exceptional circumstances that prevent the performance of the service in accordance with the contract, the Service Provider shall not be liable.
6.5. The Service Provider is not responsible for any difficulties in accessing the reservation system due to reasons independent of the Service Provider. The Service Provider may suspend access to the website www.VisitZakopane.pl for the period necessary to remove technical and organizational obstacles.
7. Rental conditions for Apartments:
Customer using the service is required to comply with the following rules:
7.1. Key collection takes place in the place and time indicated in the booking confirmation. Arrival should take place in hours confirmed in advance by phone. The hotel day starts at 16:00 on the day of arrival and ends at 11:00 on the day of departure, unless agreed otherwise.
Check-in should take place until 22.00, and check-out from 7.00.
7.2. Accommodation and check-out at times other than those provided are only possible by prior arrangement and involve an additional fee of PLN 100
7.3. When collecting the keys to the apartment, the customer shows an identity card and pays a returnable deposit. The deposit is returned during your departure when you pick up the apartment after checking it first.
7.4. The deposit may be retained in the case of:
a. Loosing the keys to the apartment
b. The loss of damage to the apartment or its equipment, and excessive pollution of the apartment or its equipment
7.5. Due to the safety and comfort of guests, the client is obliged to comply with the smoking ban in the apartment.
In the event of breaking the smoking ban, the client is obliged to pay a penalty of PLN 500.
7.6. The service provider has the right to demand compensation for damages exceeding the amount of the deposit. The amount of fees for the damage is as follows (net prices):
- over-standard cleaning: PLN 300
- destruction of bedding: PLN 200
- staining the sofa / bed: PLN 150
- wall cleaning/painting - PLN 25 / m2
- other damages - according to the repair costs
- administrative fee (disturbing the quiet hours, disturbing the peace of other residents): PLN 500
- smoking tobacco products in the apartment - PLN 500
- presence of unregistered people in the apartment after 22:00 - PLN 500 per person for each day
- loss of a key/remote control - PLN 500
7.7. The Client transfers the keys to the Service Provider's apartment on the last day of renting the apartment in the rented apartment.
7.8. After checking in, the Customer is obliged to immediately notify the Service Provider of any defects and events that may expose the Service Provider or apartment's owner to a detriment. Defects not reported within 2 hours of check-in may be the basis for charging the customer.
7.9. The Customer undertakes to immediately notify the Service Provider of any damage that the Customer caused in the apartment equipment and the apartment itself. The customer undertakes to cover them by the last day of using the apartment at the latest. The customer is liable for any damages caused to the apartment and the apartment itself.
7.10. The customer is required to pay special attention to the proper operation of water, gas and electrical equipment valves. Due to the fire protection, the customer can not use any appliances powered by electricity, which do not constitute an apartment's equipment.
7.11. The customer can use the apartment only for housing purposes and can not sub-let it without the consent of the landlord.
7.12. The number of people who have to live in the facility is limited to the number provided during the booking. The customer is obliged to inform VisitZakopane.pl about any change in this number. If this number exceeds the number specified in the booking, the person responsible for the keys may refuse to issue keys to the facility.
7.14. The customer is obliged to respect the property of the owners and to comply with the generally accepted principles of public order and to observe the quiet hours from 22:00 to 6:00. In the case of devastation or gross violation of public order, VisitZakopane.pl has the right and obligation to intervene, up to the immediate breaking of the contract, inclusive. The customer is obliged to adequately secure the apartment, close the entrance door and windows carefully each time he leaves, and carefully store the keys without access to unauthorized persons.
7.15. The rules of ordering the use of a given apartment can be described in more detail in the order regulations in force in a given apartment.
7.16. An earlier, unacknowledged Customer's trip without providing the apartment with the participation of the VisitZakopane.pl representative may result in claims from the Service Provider.
7.18 Items belonging to the customer left in the apartment after departure may be returned at the cost of the customer and to the address indicated by him.
7.19 In the absence of an instruction, the Service Provider will store the items left behind for 1 month, and then donate them to charity or for public use.
8. Free stay of a child:
8.1. A child under 4 years of age (one in two adults), sleeping with adults or in their own bed and not requiring bedding, does not bear any fees for stay.
9. Pet fee:
9.1. On the website of a given apartment there is information about the possibility of taking small animals with them. The fee for an animal is 30 PLN per day. At the same time, the customer bears full responsibility for any damage caused by the animal and is obliged to compensate for these damages.
10.1. Complaints shall be submitted in writing (by mail or mail) within 14 days from the end of the stay.
10.2. We process the complaint within 14 business days, from the moment we receive the written complaint. The answer is given in the form in which the complaint was received by us (by mail or mail).
10.3. In the event of a positive consideration of the complaint, within 7 business days of the response sent, we expect the Customer to contact you with confirmation of the decision and in the case of reimbursement of costs or part of costs to provide the data for the transfer.
10.4. The refund will be made within 7 business days to the account number indicated.
10.5. If no reply is received within 7 business days, the return will not be processed and the complaint process will be considered terminated.
11. Personal data:
11.1. By registering at www.VisitZakopane.pl and booking (via website, e-mail or by phone), the Customer hereby agrees to include his personal data in the Service Provider's database. Personal data will be processed in order to: manage your account at www.VisitZakopane.pl, process of booking and short-term rental of the apartment and - after you have given separate consent - for the purposes of direct marketing. Detailed information on the processing of personal data can be found in the information clause.
12. Copyrights and content on the website
12.1. Copying content from the VisitZakopane.pl website is prohibited.
12.2. If a web site is found that contains copied content from the VisitZakopane.pl website, this fact will be reported to the police, and a notification will be made about the offense under art. 116 of the Act of 4 February 1994 on copyright and related rights.